Never miss a resident request
AI receptionist for resident requests, visitors, and maintenance. Callovyn answers in the building’s name. A person confirms. Building operations — not healthcare, emergency monitoring, or clinical services.
What the desk takes
Unit or address, name, number, lockout or maintenance, contractor or visitor, and when they need someone there. Staff confirm before anyone is told a time is set.
For exampleA family reports a dripping tap and leaves a callback number. Staff confirm before a time is promised.
What stays off
No care plan, medication, diagnosis, or health card. The desk does not confirm who lives in a unit, unlock a door, or give an access code. It is not a replacement for an emergency response system.
For exampleA caller asks for a door code. The desk does not give one. It takes a message for staff.
Who this is for
Private seniors apartments and, after screening, private independent-living residences that do not provide personal care. Same desk as other ordinary Canadian businesses. One profile, not a second product.
For exampleA private apartment building that does not provide care can ask about a desk. A care home uses a different path.
How you start
Eligible private buildings can sign up. Public housing, licensed supportive living, continuing care, and any site that provides personal care cannot self-serve — leave a question below. Paying does not make a line live.
For exampleAn eligible building leaves a question. Payment does not turn the line on.
For example
For exampleA family asks what time visitors can come and reports a dripping tap in suite 204. The desk takes the request. It does not give care advice.
Same Callovyn desk as every other Canadian business. The industry is a profile, not a second product. Staff confirm before anyone is told they are booked. Public pages do not show prices.
Alberta: classify the building, not “seniors”
Privacy rules follow the operator, the licence, the services on site, and the information the desk would handle. They do not follow the age of the residents. These pages are not legal advice. The building remains responsible for its own privacy and safety duties.
Private seniors apartment
Ordinary housing run by a private organization. Alberta’s Personal Information Protection Act (PIPA) generally applies. Suitable for an initial pilot after screening. Collect only what the job needs.
For exampleA private apartment building that does not provide care can ask for a pilot. Collect the unit, the name, and the job.
Private independent-living
PIPA may apply. Licence and services still have to be checked. Suitable after screening if the site does not provide personal care. If care is on site, this path closes.
For exampleIndependent living with no personal care can be screened. A site that provides care does not use this signup.
Public housing management body
Alberta’s Protection of Privacy Act (POPA) may apply to public bodies, including some housing management bodies. That is a separate privacy review. Not self-serve.
For exampleA public housing management body leaves a question. It does not sign up on the public form.
Licensed supportive living
Continuing Care Act and accommodation standards. Privacy duties depend on the operator and the data. Manual compliance review. Not self-serve.
For exampleA licensed supportive-living site needs a manual review. It is not a public signup.
Continuing care home
Continuing Care Act, and potentially the Health Information Act (HIA) if health information is involved. Do not self-serve. That is not this product path.
For exampleA continuing care home does not start on the public signup. That path stays closed.
Federal overlay
PIPEDA is the federal commercial rule. In Alberta a private organization is usually under PIPA; a public body may be under POPA. We do not pick the statute from the word “senior.”
For exampleTwo buildings can both house older adults and still fall under different privacy rules. The operator decides the review.
Alberta’s own summaries: OIPC — privacy laws in Alberta. Continuing care rules: Alberta continuing care.
Emergencies, lockouts, and urgent maintenance
For seniors these distinctions matter more than they do for a plumber or a cleaner. The desk follows the building’s approved contacts. It does not replace 911 or a monitored emergency system.
Urgent maintenance
“Unit 306, the bathroom is leaking.” The desk takes the unit, name, number, and the job. If the building marks it urgent, it alerts or transfers to the designated maintenance contact. It does not say a tradesperson is already on the way.
For example“The bathroom is leaking” is written down and sent to the maintenance contact. The desk does not say someone is already on the way.
Lockout
“I cannot get into my apartment.” The desk takes the request and contacts authorized staff. It never unlocks a door, reads an access code, or gives one out.
For example“I cannot get into my apartment” becomes a message for authorized staff. No code is read out.
Fall or medical emergency
“I fell and I cannot get up.” The desk tells them to call 911 and, where a transfer number is set, offers to connect them to that person. It does not claim emergency monitoring, guarantee that help has been dispatched, or take the call as a work order.
For exampleA caller who has fallen is told to call 911. The desk does not claim that help has been dispatched.
What we can show about the server
A manager can ask how resident information is protected. Here is what the product actually does today, and what we have not packaged yet.
On our application database
Name, phone, unit or address, the job in their words, and a preferred time. Each building’s records are locked to that building. Transport is encrypted. The database is encrypted at rest. Call audio is not stored.
For exampleA dripping-tap request stores the unit, the name, and the job. The call recording is not kept.
Canada hosting, said accurately
Production hosting of our application database is planned in Canada. The line does not go live until that Canada host and a permanent phone webhook are on. Phone, AI, email, and payment are separate processors. A database in Canada does not mean every vendor processes information only in Canada. Alberta PIPA can require disclosure of service providers outside Canada.
For exampleThe application database is planned in Canada. Phone and email providers are still named separately.
Call history window
Call name and number are removed from the call-history table after 7 days. Minutes stay on reports. We have not published a deletion proof across phone, AI, email, backups, and every integration.
For exampleA caller’s name leaves the call-history table after 7 days. The minute count stays on the report.
Health detail
Healthcare processing stays off unless a later clinic path is separately authorized. If a caller volunteers a health card or diagnosis, the product tries to strip it before a request is saved. That behaviour is tested on saved request text. We do not promise it across every AI log, vendor, or error path.
For exampleIf a caller says a diagnosis, the saved request is meant to drop that detail. That is not a promise for every vendor log.
There is not yet a packaged security binder (data-flow diagram, customer DPA, incident-response policy, insurance certificate). Before a senior building is marked live we complete a privacy and security review on the file. Current public rules: Security · Privacy · Policies.
What we ask before a line is activated
Signup and demo ask these for a senior building. If the answers show public housing, licensed care, healthcare processing, or an unclear classification, self-serve stops and a person reviews.
Operator and licence
Private or public. Ordinary housing or licensed supportive living. Whether healthcare or personal care is provided.
For exampleA private apartment with no personal care can continue. Licensed supportive living stops for a person to review.
Authority and contacts
Who may sign. Who receives after-hours calls. Who is alerted for urgent maintenance. Who owns building safety.
For exampleThe after-hours contact is a building manager, not a clinical on-call line.
Information limits
What the desk may collect. Occupancy and other residents stay off. Access codes stay off.
For exampleThe desk can take a dripping tap and a callback number. It does not take who else lives in the unit.
Send this proposal a question
A building manager writes. We get a notice and the same form in email. A person replies. Eligible private apartments can also sign up on the existing packages.